Monday, May 14, 2012

You have been asked by a potential client to type up a manual, they ask you for a quote, what do you do?


It’s easy to quote on something, to just toss out a price, but is that price right. What is involved with the actual task, not all copy typing is simply copy typing like the clients say.

You will often find there can be graphics, internet research that is required, tables, graphs, scanning that is required. You might have to go and find graphics through Google images, and that is time taking, finding the right graphic can be costly using your adsl or 3G.

Often copy typing is not simple copy typing and we need to think of this when quoting for just so much per page for copy typing. There is no reason why a client can’t send you an example if they want the work done properly, if the clients simply refuse and ask for a quote with very little information, is that the client you want you want to work with, as often that work will end up taking a lot of time.

With each quote you need to get as much detail as possible. Find out what the content of the typing actually is. A flow diagram within a document could take you a few hours to do just that one page so is typing at a per page rate really the right way to go on a document that has graphics, flows, tables within. Graphs are time taking, you may have to go into excel and do the graph in there and then import it to your document. Its things like this that takes time. Also don’t forget that after the typing is finished you also must proofread and check that your document is laid out nicely, so make sure you build this time into your quote price

What about when the document is finished and you send it back to the client and the client sends it back with major changes, how do you handle this, do you do it for free or do you put a price to changes. Here I would charge an hourly rate, to cover client edits, some documents can come back and forward a few times and that is taking up your time to do the changes so you can’t really just charge a per page rate for comebacks/editing.

Another thing I never, never send a document back to the client as a PDF file unless that client specifies they want a pdf file. Few clients will ask for this, most clients want a word, PowerPoint or excel file back as sometimes they want to do the changes themselves once the main body of the document is done. Don’t think that sending the document back as a pdf file means that the client will send it back to you for every change they need, they can simple convert it back to a workable file through software available. So this is no guarantee that the work will come back to you.

Always check with the client and ask first will there be updates, changes to the document and how would they like to handle this, have this question on your form of requirements for the client so that it is addressed by the client.

Ask for as much detail as possible that is your right before putting in a quote to any client. Quoting blindly will often backfire on you.

Your comments on the above article are welcome.





Saturday, May 12, 2012

Mom’s Day


The Perfect Gift for a Deserving Mom (and Dad) Entrepreneur http://oivac.com/register/

Give me flowers and trinkets and take me to dinner. All good stuff!

I already own a Kindle(TM) and IPad(TM) and am still loading new programs onto my “Christmas” computer. So, what would really surprise me as a Mother’s Day Gift?

Hint! Hint!

A 3-day, education and networking event I can plug into and attend from the comfort of home.

Online International Virtual Assistants Convention (OIVAC) : http://oivac.com/register/

There are only two weeks until the 3-day (Thursday, May 17 through Saturday, May 19) education, training, networking, workshops, and opportunity to meet and greet VAs from around the globe convention.

Tell your gift giver(s) of the stellar lineup of expert presenters, and opportunities to enhance your skills and business acumen, all from the comfort of home and your new “Christmas” computer. He (they) will appreciate and understand wanting convention registration as a much deserved gift. And as an added bonus, there’s a l-o-n-g list of new technologies and best business practices sessions scheduled to help grow and sustain your business.

So drop the hint and tell them this is the “perfect gift”.

Here’s why. You will receive:

• Access to 30+ VA experts over the three Convention days

• 40 different topics to help you grow your business; including presentations on VA services, marketing, business development, technology, tools, sponsor sessions, networking, training, mentoring, etc.

• No travel expenses, no hotel fees, no costly meals, no babysitting or leaving your business behind expenses

• At a minimum, it’s possible to leave the Convention with 35 PowerPoint presentations as a take away from each event to view later, at your leisure and to keep for reference

• Direct interaction with international VA industry leaders, coaches, trainers and other expert business owners

• An audio (mp.3) of presentations supplied to paid attendees after the end of the Convention

• Entrance to Ask the Seasoned VAs panels (formerly called the “Hot Seat” Panel), hear first-hand how Expert VAs manage and grow their business, and get answers to specific questions from YOU regarding YOUR business

• A give-away offered to the attendees by each of the presenters in their individual sessions

• Building Profitable Product Launch Systems for Your Clients! session

• Access to prizes through the International Virtual Assistants Day (IVAD) Celebration

• The Great VA Giveaway Goodie Bag; a stash of resources for participants

• An opportunity to meet and to network with VAs in your niche and target market

• The ability to mingle with coaches and trainers in one place, at one time

• The potential to get leads for new clients, subcontracting work, and ideas for new services you might provide

• A formidable business tax write-off

And much, much, more

All for the Mother’s Day Special Rate of $159.00 (a $399.00 value) for the entire convention.

Value, Value, Value – did we say “Value”?

Register Now: http://oivac.com/register/

Consider This

If you enrolled in a ONE HOUR session given by a VA trainer or business coach, individually, you would spend anywhere from $79.00 to $199 and up. The OIVAC provides 40+ hours of value, AND you keep the recordings, Powerpoint presentations, giveaways AND just as important, interact with VAs and expert small business leaders who walk the walk and talk the talk, daily!

This year’s convention has something for everyone – newbies, aspiring, and veteran business owners and Virtual Assistants; even those just kicking the tires.

Mark Your Calendar now to take advantage of a foolproof opportunity to bring your business into the 21st Century by learning from some of the most respected and successful Virtual Assistants in business today.

You’d be foolish not to register for the Convention by May 15th, before this special disappears and the same access costs $399.

In case you’ve missed Conventions in years past or if you haven’t had a chance to drop by the OIVAC site recently, the schedule has been posted.

Register Now: http://oivac.com/register/

Sunday, April 8, 2012

Wanna Save a Buck? How About $70.00!?

Here's how!

This year, Administrative Professionals are "commemorating 60 years of togetherness and growth" with the annual Administrative Professionals Week, April 22-28. And so, the OIVAC is aligning with the Administrative Professional activities to sponsor an essay contest  http://oivac.com/contest/ for all interested Virtual Assistants, and the winner will receive FREE entrance to the Convention (a $299.00 value).

Contest Rules

1. Submit an essay entry of 400 words or less on: "How your prior administrative experience influenced your ability to run a successful, professional virtual assistant business."

2. Submit your completed entry, including your email address, phone number, twitter handle and business url to info @ OIVAC between April 15 and noon EDT, April 27 http://oivac.com/contest/.

3. All entries will be posted at OIVAC.

4. Winner will be announced on April 28, 2012 and notification posted on the site at the contest page.

5. Decision of the Contest Committee is final.

Administrative Professionals Week Bonus

Everyone that enters the contest can obtain FULL ACCESS to the Convention at a reduced cost of $179.00 (a savings of $70.00 off our lowest full event cost) PLUS a complete set of downloadable recordings of the Convention.

Of course, for those who may decide not enter the contest, the FULL ACCESS registration cost is $199.00. Downloadable recordings will also be available to you.

So don't delay! Submit your Essay and purchase your ticket between April 15 and 27 to be eligible for the Contest and to benefit from our Administrative Professionals Special. http://oivac.com/contest/

Click here for more details on submitting your essay http://oivac.com/contest/ and to purchase your seat at OIVAC today.

Check Out the Convention Lineup

You're invited to take advantage of an agenda that has something for aspiring, novice and veteran VAs alike, with access to 19 hours of intense Break-It-Down and Take Action Now Series seminars as well as 29 hours of networking, mentoring, additional training and more.

That's 16 hours a day, over a 3-day period of connecting with and learning from expert Virtual Assistants and other business professionals from around the globe. All from the comfort of your home office and computer. No travel, no hotel, no babysitters...

See For Yourself!

Don't just take our word about the value you will receive; download the VA Industry Conference Comparison Price/Benefits Chart to assess the True Value of attending OIVAC 2012. (add link to chart)

Click here to listen to an interview of Ms. Donna Toothaker as she responds to questions regarding her 3 hour workshop: Learn to Work in the Value-Based Business Model and Stop Trading Hours for Dollars.

Other Break-It-Down Series Seminars include:

• Everything You Need to Get Great Clients - from Scratch, led by Cindy Greenway - 3 hours

• Creating an Authentic Business Plan that Represents You, led by Sharon Williams - 3 hours

• Learn How Infusionsoft Can Help You Grow Your VA Business, led by Sharon Broughton - 2 hours

• Attracting New Business on a Shoestring Budget, led by Sharon Williams - 2 hours

• Introduction to Send Out Cards, led by Linda Anderson - 2 hours

• Wordpress: An Overview, Plugins and Graphics, led by Tina Hilton and Pam Sargant - 2 hours

• LinkedIn Leverage for VAs, led by Jo Saunders - 2 hours

Visit OIVAC for the complete seminar schedule. http://oivac.com/schedule/
And don't forget to take advantage of the Administrative Professionals Special... which runs from April 15 through April 28. You will not see prices this low once this offer is gone. So, if you're gonna do it, you oughta do it now! And make your savings that much more worthwhile. Check it out and signup today!

Last Chance to Nominate a Deserving Virtual Assistant for Awards. Deadline April 15th. http://oivac.com/welcome/about/ivad-awards/thomas-leonard-distinction-award-eligibility-criteria

It's your last opportunity to submit nominations for the Janet Jordan Achievement Award and Thomas Leonard Virtual Assistant of Distinction Award.

During the annual, live IVAD http://oivac.com/welcome/about/international-virtual-assistant-day-ivad/  celebration (May 18, 2012), the OIVAC will honor two outstanding VAs with the Janet Jordan Achievement Award and the Thomas Leonard Virtual Assistant of Distinction Award.

Nominated candidates may have built recognition of the industry and/or provided invaluable insight and assistance to their fellow VAs. The OIVAC Steering Committee encourages Virtual Assistants, worldwide, to recommend the name and contact information of a VA who "walks the walk"and "talks the talk". Click here for details about the nomination criteria and to obtain submission forms.

Don't wait and let the deadline pass. Nominate your favorite, deserving VA today!

A4VB AU Upcoming Seminar - May 20, 2012 - 1:00 p.m. (AEST)

Top 5 Technologies You Need to Know to Stay Ahead of Your Clients, with Lisa Cumes of SmartSource. Register to attend this informative seminar by visiting the A4VB AU.

Aussie VA Comprehensive Industry Survey Results

Visit the Alliance Shop for the Comprehensive Results of the 2011 Australian Virtual Assistant Industry Survey. This informative publication that can be used both as a benchmark for professional business growth and also as a tool to develop marketing strategies.

Global Virtual Assistants Week

While you're registering for the OIVAC, take a second now to mark your calendar for the 2nd Annual Global Virtual Assistants Week. May 14 to 19, 2012. Watch for the slate of activities.

Saturday, March 17, 2012

OIVAC St Patricks Day Special

It wasn’t long ago that a lot of us moved our clocks forward, as “Daylight Saving Time” kicked in; we now “gain another hour of daylight” in the evening. That was “our national special” for late spring/summer and into early fall!

Some of you around the world, though, might not have the opportunity to “gain” such an hour, so we at the OIVAC have something for you that’s even better because it “hits you in your pocketbook or wallet”.
At the present time, the OIVAC, which takes place this year from May 17-19, is running a St. Patrick’s Day Special Event price for anyone who registers for OIVAC sessions and presentations between March 16 and March 24.
You will pay as follows:
• 5 seminar package, no specials) - $159.00
• Full Attendance (no recordings) – 189.00
• Full Attendance (with recordings) - $239.00
The Online International Virtual Assistant Convention, known for its cutting-edge presentations and its flair for new and improved events, “kicks off” its 7th Annual Convention, May 17 – 19.
And if you register now, you will save a lot of money, depending upon which “Attendance” option you choose.
We will have a special price for April Fool’s Day, as well, but you will not see these St. Patrick’s Day special prices again, since each month from now until May the “special” prices will increase. Sometimes, by as much as $50!
Besides the usual innovative features and events for which the OIVAC has become to be known, such as the…
• IVAD Celebration,
• VA Hot Seat,
• Seasoned VA Panel,
• networking sessions, and
• more than 25 presenters on a variety of the latest in cutting-edge topics
We’re also offering 19 hours of training through our “Break-It-Down Series Take Action Now” sessions. These sessions alone run 2 to 3 hours each! So get thee on over to the OIVAC St. Patrick’s Day Special page for details. Tickets won’t last long.
But, as they say, if you “snooze you lose” and miss the March 17 start, you can still get the St. Patrick’s Day pricing until March 24!
See details about the Convention, and registration information at OIVAC. Or email info@ oivac.com if you have questions that are not covered at the OIVAC site.

Wednesday, February 29, 2012

OIVAC Special Leap Year Pricing

How about it VAs and other Solopreneurs alike? Are you ready for some new direction? Then listen up! It won’t be long now, and the Online International Virtual Assistant Convention, known around the world for its cutting-edge presentations and its flair for new and improved events, will be “kicking off” its 7th Annual OIVAC VA get-together, May 17 – 19.

And to mark this year’s extra day and Leap Year, we’re offering “special Leap Year Pricing” from February 29 until March 10. So by registering now and purchasing your ticket, you will save as much as $50 to $70; depending upon the “Attendance” option you choose.


Oh sure, there will be specials each month from now until May, BUT, you will not see our Leap Year Special pricing ever again this year. Once it’s gone; it’s gone!


Details of the events are at OIVAC. So click on over there now. And while you’re checking out all the presenters and sessions we’re offering this year, be sure to take advantage of our Leap Year special price:


Pay as follows, if you register now:


5 seminar package (anytime between now and the start of the Convention) no specials - $159.00


Full Attendance (no downloads) - $179.00


Full Attendance (with downloads) - $229.00


Besides the usual killer features and events for which the OIVAC is already known (like


• the VA Giveaway,


• the IVAD Celebration,


• sponsors with new products and technology,


• the VA Hot Seat,


• the VA Panel, and


• more than 25 presenters on a variety of the latest in cutting-edge topics


if you’re paying with a “specials” entry fee, your savings is that much sweeter.


During this year’s Convention, we’re also offering over 19 hours of training through several of our “Break-It-Down Series” sessions.


• Learn to Work in the Value-Based Business Model and Stop Trading Hours for Dollars


• Everything You Need to Get Great Clients


• Creating an Authentic Business Plan that Represents You


• Learn How Infusionsoft Can Help You Grow Your VA Business


• Attracting New Business on a Shoestring Budget


• Intro to Send Out Cards


• WordPress: An Overview, Plugins and Graphics


• LinkedIn Leverage for VAs


So let us see your plastic or use your PayPal now. Tickets are going fast.


And be sure to note that although we have also planned “special event pricing” in


• March (St. Patrick’s Day);


• April (April Fool’s Day) and


• May (Pre-Mother’s Day),


you will not see prices as low as these Leap Year Specials, once this offer is gone.


Our Leap Year special event pricing runs from February 29 until March 10; it expires at midnight March 10 (US, EST)




Thursday, February 16, 2012

OIVAC 2012

OIVAC 2012, the only online convention that you can attend while sitting in your own office. OIVAC is an online convention already in it's 7th year, a convention not to be missed. You can network and meet VAs from across the globe. This is a great learning opportunity for new VAs and established VAs, there is a something there for everyone. Our theme for this year is Innovation - Integration - Motivation.
Innovation: taking the lead or initiative in showcasing ideas to assist with the development of your business.
Integration: incorporate the ideas and newest technologies, processes and services into your business.
Motivation: incite  you to take action to achieve goals throughout 2012 and beyond.
May 17th to 19th.
The convention closes with the celebration of International Virtual Assistants Day, 19th May, this is an event not to be missed, a great networking event and a chance to win prizes.
This convention is a must attend for all VAs. You will learn lots from the workshops and seminars which you can take away and apply within your own job.

Thursday, January 19, 2012

New Section added

Hi everyone thank you for visiting my blog. I have added a new section/page VA Business Plan Information, I hope you find it helpful. Thanks to everyone who takes the time to leave a comment on my blog, all comments are really appreciated and its great to see that my information is helping.
If you would like to become a follower of my blog there is follow me button on the right hand side.

Compliment to the year 2012 to you.

Wednesday, January 4, 2012

OIVAC 2012

Innovate. Integrate. Motivate, OIVAC Convention 2012, 17 to 19 May 2012 Register at http://oivac.com/register/


A Low-Stress, High-Value Convention that Efficiently Gives You a Top-notch Learning Experience with Spirited Networking, Up-to-the Minute Training and Motivational Interaction – We Guarantee It! OIVAC 17 to 19 May 2012, http://oivac.com

Monday, November 21, 2011

Clients contacting you for a Quotation

When a client contacts you and asks for a quotation please do not simply email back with a price/rate. Firstly contact the client, find out the requirements, ask for details and as much information as possible

Prepare for yourself as part of your business plan a company schedule/procedure for answering clients who require quotes. Have a form ready with everything you need to ask a client and then all you need to do is fill in this form and base your quotation on this form, keep them handy in a file on your pc or printed out on your desk, ready to use if a call or request comes in.

Always prepare a company quotation on company documentation and attach this to an email, this is much more professional then just sending an email with a rate. Your quotation must have your contact details and include your terms and conditions and any information that you have agreed to do for the client. Submit your quote as a pdf attachment to an email, and refer the client to this in your email.

Remember the faster you send that quote in the quicker you could be to getting the client to contact you further and you can beat the competition. With quotations it’s all about beating your competition. Make sure your wording is right, make sure you are inviting the client to contact you further.

For a client looking for a virtual assistant or transcriptionist to partner with, they are usually not looking at price, they are looking at your skills and experience in the business. Some times when putting in a quote it can be months later when you hear from the client again, some clients take that little bit longer to decide if they really do need a virtual assistant especially so when it’s for regular work.

For once-off/adhoc jobs it’s often the case the client will take the cheapest or near to cheapest quote, that is the way the industry is at the moment. It is up to you to decide is it worth quoting a low rate for the job. But, think before you quote what is involved with that job, how long will it take and decide your quote on that, that is the best way to quote. Going in on a low rate sometimes you will find that once you get the job it’s not worth doing as it is costing you more to do it than what you are getting for it, there is no profits to be made with doing jobs that way.

Wednesday, November 16, 2011

Using Subcontractors and Subcontractors Contracting Out

Transcriptionists and Virtual Assistants are using subcontractors. Often when the VA or Transcriptionist have work that is too large for them to do, or they are busy and need assistance with tasks, or they themselves cannot do the task, they will ask for assistance from subcontractors.

 
For VAs or Transcriptionists who are newbie’s in this field, one of the best ways to learn about this business is to contract yourself out to other VAs and Transcriptionists. It is a great way to learn, and this gives you a good start in the industry as to how things work and the kinds of work that is available for you to do. But while you are contracting out to another VA don’t forget to still do marketing and networking for your own company/business. The aim must always be to get your own clients as you are running a business.

 
When a Subcontractor works for a VA/Transcriptionist that VA/Transcriptionist is her/his client, you need to treat that VA/Transcriptionist as you would a real client. You keep in touch, you need to communicate about where you are with the work, and if you cannot cope with it, you tell the client (VA/Transcriptionist) and she/he can make a plan. Do not leave communication to the last minute when the work is due back, communicate within plenty of time ahead of that deadline so that the client will have plenty of time to find alternative routes to get this work done and still meet there deadline, one reason is if you are no longer available to complete the task. Deadlines are important they can determine whether the VA/Transcriptionist keeps or loses their client.

 
Guidelines to follow which are important:

 
  • The VA/Transcriptionist you are assisting is your client; they should be treated like clients. This is an important point to remember as often subcontractors don’t think of the VA/Transcriptionist as their clients. 
  • Follow the client’s (VA/Transcriptionist) instructions to the letter; do not do your own thing. You are assisting another VA therefore you do as you are asked.
  • Communicate with your client (VA/Transcriptionist) and let them know how you are doing, keep them updated, it is their clients work you are doing and they need to be informed of your progress, because clients have deadlines to maintain and often clients like to know what is happening.
  • Proofread your work, before sending it back to the client (VA/Transcriptionist), it is your responsibility to make sure that your work is proofed as surely your reputation is at stake if you send back shoddy work.
  • Make sure you get clear instructions from your client (VA/Transcriptionist) if they are not clear ask to repeat what the instructions are and ask for it to be sent to you in an email.
  • If for some reason you cannot complete your task on time, contact your client and let them know you are running late and ask can you extend your deadline, or ask for assistance. Also let your client (VA/Transcriptionist) know if you have power failures, storms that mean you must switch off for a period of time, etc. as this can cause delays.
  • The Client (VA/Transcriptionist) must make sure she has all the contact details available for the subcontractor. Subcontractor, make sure your client (VA/Transcriptionist) has all your contact details, be available on Skype, messenger, cellphone, sms, whatsapp, Facebook chat etc.
  • If you cannot perform a task and you know you will not have it ready for the deadline, do not take on the work in the first place.
  •  It is up to you to keep in contact with the client (VA/Transcriptionist), clients don’t have time to run around after you for the work, they are busy that is why you are assisting them. Communication is very important.
  • A subcontractor will earn in the region from 30% to 45% of the actual fee that your clients (VA/Transcriptionist), client pays them.
  • A subcontractor might have access to the client’s business information; you are not to abuse this information. A subcontractor can be sued for abusing client information. You cannot as a subcontractor, now that you have the details go and contact that client, this is a big no in the industry, and you could be sued for doing this, so please note this
  • A Contract Agreement should be signed between Client (VA/Transcriptionist) and subcontractor to cover both parties in the event of things happening.

The contract must state payment terms and conditions. It could be a good thing to place wording in the contract to cover the situation whereby the client does not pay the VA/Transcriptionist then the subcontractor cannot be paid, this situation should be covered in the contract so that the subcontractor will know what the procedure is, if no payment is forthcoming for the job/task. Often with large jobs clients are very slow in making the payment, this fault lays with the client not the VA/Transcriptionist. All the VA/Transcriptionist can do is to contact the client nonstop and keep reminding them of this payment.

 
The client (VA/Transcriptionist) must communicate to the subcontractor what payment terms will be with each job. The subcontractor needs to know when they can expect to be paid.

 
The norm is that when the client pays their invoice at the end of the job/task then the subcontractor will be paid their portion.

 
Often there is a problem with payments as some clients will not pay immediately on receipt of invoice, this happens a lot, and it can be very often out of the client (VA/Transcriptionists) hands, all they can do in these circumstances is to keep contacting their client and asking for the payment. The only way is to pester the client no end, as payment is deserved upon receipt of the work and invoice. Again communication comes in here as the client (VA/Transcriptionist) must let the subcontractors know when they are having problems retrieving payments from clients.

 
Another thing that can be done to sort of help a bit with payments is to get a 50% to 75% deposit up front. You provide a rough estimate of your invoice and the client pays you before the job is started, work commences on payment of deposit. This is a good way to go with all new clients, there is no reason why this cannot be negotiated up front with your client, and it can be part of client liaison, terms, and conditions. Payment details must be worked out before any work is started. Do not just take the job on because the clients says it is urgent make sure you work out payment terms beforehand. Nothing is more urgent than your payment at the end of the day it’s all about money.

 
Everyone at some time or another battles to get payments from clients, when it happens to me I just contact the client nonstop and use the means necessary to communicate. I have not taken other routes like small claims court which can be used in these circumstances.

 
I have gone over and over on some points here, but it is because those points are important.

 

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