Monday, September 27, 2010

Meeting Deadlines

One of the most important thing we need to do as virtual assistants and transcriptionists is to meet our client deadlines. Clients give us these deadlines as they need the work done and back to them for whatever reasons they want to use that work for.
It is important we know our limitations and know what we can do, we need to know how long particular tasks take to do, typing up a page, transcribing 30 minutes of transcript. You need to be able to work out with each task can you do it in the alotted time given, if not tell the client this, explain why not and ask to change your deadline, if you can meet the deadline make sure you can and give the work back in time, its even better if you can come in with the work ahead of the deadline as that shows commitment to what you are doing on your part.
Keep your client updated as you go along with the work, feedback is always a good sign that you are busy with the clients work and you are providing a quality service.
If you cannot for some reason make the deadline, do not leave it to the last minute to tell the client, tell the client well in advance and renegotiate the deadline if possible, it is not always possible, but with some work you can.
When we have more work then what we can handle we can then get assistance by asking other VAs. But these VAs need to understand we are then there client and they must meet our deadlines, which will be before the actual clients deadline, because the work will need to be proofed and checked before being returned to the client. A VA who is contracting and who cannot meet her deadline must let the VA know this well in advance.
Deadlines are very important in our jobs, we need to remember this, a satisfied client will come back and maybe become a regular client.

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