If I go to a website and then go to the contact page and that page has a form with no other contact details, I quickly leave that site and do not bother looking further. Putting a form on your contact page to me, puts people off contacting you further. Now if I see full contact details I will take the time to contact you further. It’s a pet hate of mine to find a contact form because half the time you will fill in the form, submit it and then that is it, the receivers of the form often do not bother to contact you further, so to me, putting forms on your website is a waste of time, to me that makes your site unfriendly. But that is just my opinion.
Your contact details should be available on all pages. You
can be sitting on a page and then think of a question you want to ask, if the
contact information is there you can quickly phone or send an email but if you
have to go to the contact page and fill in a form, well why bother.
In your contact information you need your full contact
details. It is not necessary to put your address but put in your location as
people like to know where you are situated before contacting you. Some clients
could be local and where you are situated may matter to them. Give clients the
option to contact you on your cell/mobile phone, your landline, skype, email
and Whatsapp. These days I get lots of whatsapp contact from clients as it is
easier and quick.
The quicker you reply to a potential client and if you can
assist that client the better chance you have of impressing the client and
getting the job – ‘The early bird catches the worm’. If a client contacts you
and you are busy, get back to them at your first available opportunity.
Make use of the mail format signature in email, on every
email you send, have your full contact information. Your aim with your
advertising and marketing is to give the client contact details, many clients don’t
have much time so will want to contact you quickly, don’t make your contact
details difficult to find. Client’s want to contact you using the tool they use
most often so make sure you give them all your social media details. Be
accessible.
A word of warning, clients will contact you after hours if
you do not want this or like it, state it in your advertising and marketing,
state your hours of business and stress no contact after hours.
amftyping@mweb.co.za - alison@amftyping.co.za - +27 0828713452 - +27 011 7685028 - Skype: amftyping,
