http://www.vanetworking.com/survey/
The Virtual Assistant Industry Survey 2010
Please participate in our 2010 Virtual Assistant Survey to help provide the media with valuable up to date stats on our industry.
VAnetworking.com is constantly being bombarded with requests from local and national media organizations asking many different questions about Virtual Assistants.
The media is always wanting answers to the six questions they use as a basis for most of their stories (Who, What, When, Where, Why & How). To aid them in getting to know about Virtual Assistants better, I’ve put together this survey.
Here is our opportunity to tell the press all about us Virtual Assistants.
The survey will take about 20 minutes of your time to complete but at the end of it, you'll receive some downloadable gifts from our network to say thanks for giving to us.
http://www.vanetworking.com/survey/
Tuesday, November 2, 2010
Friday, October 29, 2010
Client Liaison
As a Virtual Assistant I deal with clients daily, either via email, skype, cell, telephone or in person.
The way you interact with a client can make a difference on whether that client will give you the task/job or not.
Being a business owner of AMF Typing Services cc I engage with clients on an equal status. A lot of VAs are ex Secretaries or Personal Assistants and they are used to dealing with Bosses and it is often difficult for them to deal with a clients on the same level, as they think of that client still as a Boss which they are not.
Always be friendly and polite. Never sell a service that you cannot do 100%. Do not offer transcription if you do not know how to do this, as you will soon find yourself in a sticky situation when the work comes in and you cannot do it. Only offer the services that you have the most experience in and that you know you can complete.
I can now judge by the response of the client whether I will get the task or not. And when there is a task/job that I am interested in, I will tell the client I can do that task, give them a deadline when it can be done and talk with confidence about that task, within a few minutes that client will give me the task to do. I am very confident in my approach with clients but I was not always like this, my years of experience as a secretary has helped me a lot with dealing with clients today. I have got a lot of experience behind me of dealing with the best and worst of clients. I am patient, friendly and very convincing when I want to do a task for a client.
I deal with a lot of Virtual Assistants within the industry worldwide and client liaison is very important. The way you write your emails reflects on your company, the way you liaise with clients via skype and in person all makes a difference. With emails and sms’s I always sign off with my signature and contact details so any potential client will always know who I am and who I work for.
Be careful as you write up your website, as you need to make sure that website is drawing in clients or the right people who you want to liaise with, in your business. Make sure your written content, sounds right and looks right. Clients also judge you on what your website is saying to them.
First appearances and sounds always count when a VA is dealing with a potential client. I dress casual for work but when I meet a client I make sure I dress appropriately.
I am a business owner and I must come across as a business owner and know what I am talking/writing about to all potential clients.
© Copyright 2001 AMF Typing Services cc®, Ck2001/083866/23. All rights reserved.
The way you interact with a client can make a difference on whether that client will give you the task/job or not.
Being a business owner of AMF Typing Services cc I engage with clients on an equal status. A lot of VAs are ex Secretaries or Personal Assistants and they are used to dealing with Bosses and it is often difficult for them to deal with a clients on the same level, as they think of that client still as a Boss which they are not.
Always be friendly and polite. Never sell a service that you cannot do 100%. Do not offer transcription if you do not know how to do this, as you will soon find yourself in a sticky situation when the work comes in and you cannot do it. Only offer the services that you have the most experience in and that you know you can complete.
I can now judge by the response of the client whether I will get the task or not. And when there is a task/job that I am interested in, I will tell the client I can do that task, give them a deadline when it can be done and talk with confidence about that task, within a few minutes that client will give me the task to do. I am very confident in my approach with clients but I was not always like this, my years of experience as a secretary has helped me a lot with dealing with clients today. I have got a lot of experience behind me of dealing with the best and worst of clients. I am patient, friendly and very convincing when I want to do a task for a client.
I deal with a lot of Virtual Assistants within the industry worldwide and client liaison is very important. The way you write your emails reflects on your company, the way you liaise with clients via skype and in person all makes a difference. With emails and sms’s I always sign off with my signature and contact details so any potential client will always know who I am and who I work for.
Be careful as you write up your website, as you need to make sure that website is drawing in clients or the right people who you want to liaise with, in your business. Make sure your written content, sounds right and looks right. Clients also judge you on what your website is saying to them.
First appearances and sounds always count when a VA is dealing with a potential client. I dress casual for work but when I meet a client I make sure I dress appropriately.
I am a business owner and I must come across as a business owner and know what I am talking/writing about to all potential clients.
© Copyright 2001 AMF Typing Services cc®, Ck2001/083866/23. All rights reserved.
Wednesday, October 27, 2010
VA Business Plan
I know its very daunting start out as a virtual assistant, in fact down right scary. There is so much to be done and that horrible business plan, do I really have to write one, I dont know how, or want to know how. But its got to be done. Its the backbone of your business, without a business plan many VA and small business companies will not last long. All business even that of a VA , must have structure and procedures. How else can you work. Your business plan is like a skeleton and the pieces must fit together to work and everything is connected to your backbone, your business plan. It should take about a week to pull it together, use a template from the internet as then the categories are there and its a case of just adding your information and customising the template into your working business plan.
There are specific categories to fill in, do not rush this, think of your information, think how you want to run your business, think of the procedures that you will do for every task and document them. If you need a bit of help with this, don't struggle, give me a shout and I will asisst.
A VA business with no structure or a clear plan is doomed. Your business plan will be a working document and will change lots especially over your first year as you settle into running your VA business.
There are specific categories to fill in, do not rush this, think of your information, think how you want to run your business, think of the procedures that you will do for every task and document them. If you need a bit of help with this, don't struggle, give me a shout and I will asisst.
A VA business with no structure or a clear plan is doomed. Your business plan will be a working document and will change lots especially over your first year as you settle into running your VA business.
Wednesday, October 20, 2010
Contratulations on first VA client
I would like to congratulate Celeste on getting her first VA contract.
I wish her luck with her new client and hope many more new clients will now come her way. Congratulations.
Céleste Schröder
Business Owner & Virtual Assistant
SCHRÖDER & ASSOCIATES CC
Suite 258, Private Bag X3, Northriding 2162
Tel : 011 794 1003 Cel: 082 764 9616 Fax : 086 612 7887
E-mail : sch.ass@telkomsa.net
Link to website: www.pa4you.co.za
Website: www.schroderandassociates.co.za
Skype: celeste_schroder
Delegate your Office Administration to SCHRÖDER & ASSOCIATES!
I wish her luck with her new client and hope many more new clients will now come her way. Congratulations.
Céleste Schröder
Business Owner & Virtual Assistant
SCHRÖDER & ASSOCIATES CC
Suite 258, Private Bag X3, Northriding 2162
Tel : 011 794 1003 Cel: 082 764 9616 Fax : 086 612 7887
E-mail : sch.ass@telkomsa.net
Link to website: www.pa4you.co.za
Website: www.schroderandassociates.co.za
Skype: celeste_schroder
Delegate your Office Administration to SCHRÖDER & ASSOCIATES!
Thursday, October 7, 2010
Tip of the day
Proof Read your work
No matter whether you are a transcriptionist, word processor, typist, virtual assistant or secretary make it part of your job to proof read all your work before sending it to the client, this is something that does not always get done and is very important, you can do a spell/grammar check but it does not pick up everything, its always good to have a good read through and spot check each word on completion of your documents.
No matter whether you are a transcriptionist, word processor, typist, virtual assistant or secretary make it part of your job to proof read all your work before sending it to the client, this is something that does not always get done and is very important, you can do a spell/grammar check but it does not pick up everything, its always good to have a good read through and spot check each word on completion of your documents.
Newbie VAs
As you start as a virtual assistant you need to think what are you going to offer clients. What are you skilled at doing, what do you like to do. The services you offer are very important. To get the type of work you would like, do target marketing it is often the way to go. If you are skilled in transcription then think what types of clients would produce transcription and dictation and market to those clients. The list is endless here.
I love to do typing and can type forever, so I look and market to the types of clients that I would get typing from.
Not every client will send you great work, some work can be boring and dull but that work still must be done if you take the work on. The client is dependent on you to complete their work. I dont mind what type of typing I get in, as long as it can be typed I will do the work, I love typing and its my niche service so I dont care if the work is boring after all it is a job and I will be paid for doing it so that to me is worthwhile and the client will be pleased with a job well done.
Everyone wants to do typing or transcription working from home well to do this you need to get out there and find this type of work, it will not fall into your lap.
As a virtual assistant you will need to have confidence in yourself to do the work and to deal and work with clients, you will need to be pro-active, assertive, get yourself out there, you cannot just sit back, you will never find clients that way, and they want find you.
I love to do typing and can type forever, so I look and market to the types of clients that I would get typing from.
Not every client will send you great work, some work can be boring and dull but that work still must be done if you take the work on. The client is dependent on you to complete their work. I dont mind what type of typing I get in, as long as it can be typed I will do the work, I love typing and its my niche service so I dont care if the work is boring after all it is a job and I will be paid for doing it so that to me is worthwhile and the client will be pleased with a job well done.
Everyone wants to do typing or transcription working from home well to do this you need to get out there and find this type of work, it will not fall into your lap.
As a virtual assistant you will need to have confidence in yourself to do the work and to deal and work with clients, you will need to be pro-active, assertive, get yourself out there, you cannot just sit back, you will never find clients that way, and they want find you.
To be a virtual assistant
As a newbie virtual assistant you need to be like a sponge and soak up as much information as you can that is out there.
After you have gone through the various steps to start up and are ready to get out there that is when your marketing, advertising and networking begins, this is an on going thing. A few weeks of marketing will not assist you, it is an ongoing process and that is one of the problems for VAs today. They do a bit of marketing and sit and wait, nothing will happen, but you will wait, you have to continually thoughout your virtual assistant business do marketing, it is non stop. You have to look for places to advertise in, look for places that there is no other VAs advertised that you could maybe be the first one there and I can tell you there is places out there as I am in many places and the only VA there, especially so in South Africa. Get your company onto VA directories around the world, there are many VA associations. Many offer free advertising in their directories, take advantage of this and advertise there. You need to be listed everywhere and anywhere. Use your internet skills to find directories, classified sections, site submissions etc.
I marketing a few times a week, and I do not need to, but I do it to show I am out there still in business.
Join VA forums worldwide, you will be amazed at what you can learn, attend seminars, webinars etc, established VA run these and give you loads of valuable information and a lot of the time these are offered for free.
Find a good established VA to mentor and assist you, just be careful and check that, that VA is qualified to assist first, check her service in the industry, her website/blog, company profile, ask questions to test her knowledge.
Save all information that you find as it will be very useful to you as you grow into being a virtual assistant.
After you have gone through the various steps to start up and are ready to get out there that is when your marketing, advertising and networking begins, this is an on going thing. A few weeks of marketing will not assist you, it is an ongoing process and that is one of the problems for VAs today. They do a bit of marketing and sit and wait, nothing will happen, but you will wait, you have to continually thoughout your virtual assistant business do marketing, it is non stop. You have to look for places to advertise in, look for places that there is no other VAs advertised that you could maybe be the first one there and I can tell you there is places out there as I am in many places and the only VA there, especially so in South Africa. Get your company onto VA directories around the world, there are many VA associations. Many offer free advertising in their directories, take advantage of this and advertise there. You need to be listed everywhere and anywhere. Use your internet skills to find directories, classified sections, site submissions etc.
I marketing a few times a week, and I do not need to, but I do it to show I am out there still in business.
Join VA forums worldwide, you will be amazed at what you can learn, attend seminars, webinars etc, established VA run these and give you loads of valuable information and a lot of the time these are offered for free.
Find a good established VA to mentor and assist you, just be careful and check that, that VA is qualified to assist first, check her service in the industry, her website/blog, company profile, ask questions to test her knowledge.
Save all information that you find as it will be very useful to you as you grow into being a virtual assistant.
Monday, September 27, 2010
AMF Typing Ebook for Sale
Available Now: EBook 'How to start up a VA Business". It is full of information on starting your own business, full of tips and advice. A must for newbie VAs! On sale for R110.00. Please email amftyping@mweb.co.za with Ebook as the subject.
A few of the sections available within the ebook:
Steps to draw up your Business Plans
Client Relationships and Pricing
Rough guide on how to priceServices
List of Services/Prices offered by AMF Typing Services cc
Overseas Clients/Pricing
Transcription/Dictaphone Typing/Transcribing
Marketing/Networking/Advertising help/tips
The ebook is packed full of all the information you will required to start up a virtual assistant business in South Africa.
Definition of a Virtual Assistant
Hi as a virtual assistant, who do you think you are? I know what I am, I am a business owner and as a business owner I have the say in every aspect of my business. I know I am not a freelancer, temp, work at home mum, etc. I run a business like any other person, doing all the same tasks, only my services are different to that of say a plumber, architect, etc.
Virtual Assistant describes what I am doing, I work for many clients, providing different services, working completely virtual.
My Definition of a Virtual Assistant, from: AMF Typing Services
Virtual Assistant describes what I am doing, I work for many clients, providing different services, working completely virtual.
- A Virtual Assistant is a person who works for many clients, providing office administration tasks, communicates with clients via telephone, email, Skype; we may never meet our clients face to face. A person who works independently from his/her own virtual office.
- An office administration person, with at least 10 years of office experience as a PA/Secretary or Office Manager.
- A person who can work alone.
- A person with exceptional time management and prioritisation skills.
- Someone who can run an office and liaise with clients on an ongoing basis.
- Someone with a bit of management experience can learn quickly and who is at ease with software.
- We have to be pro-active and assertive.
- Virtual Assistants are Business Owners, who run their own companies, do their own marketing, networking, bookkeeping etc.
Meeting Deadlines
One of the most important thing we need to do as virtual assistants and transcriptionists is to meet our client deadlines. Clients give us these deadlines as they need the work done and back to them for whatever reasons they want to use that work for.
It is important we know our limitations and know what we can do, we need to know how long particular tasks take to do, typing up a page, transcribing 30 minutes of transcript. You need to be able to work out with each task can you do it in the alotted time given, if not tell the client this, explain why not and ask to change your deadline, if you can meet the deadline make sure you can and give the work back in time, its even better if you can come in with the work ahead of the deadline as that shows commitment to what you are doing on your part.
Keep your client updated as you go along with the work, feedback is always a good sign that you are busy with the clients work and you are providing a quality service.
If you cannot for some reason make the deadline, do not leave it to the last minute to tell the client, tell the client well in advance and renegotiate the deadline if possible, it is not always possible, but with some work you can.
When we have more work then what we can handle we can then get assistance by asking other VAs. But these VAs need to understand we are then there client and they must meet our deadlines, which will be before the actual clients deadline, because the work will need to be proofed and checked before being returned to the client. A VA who is contracting and who cannot meet her deadline must let the VA know this well in advance.
Deadlines are very important in our jobs, we need to remember this, a satisfied client will come back and maybe become a regular client.
It is important we know our limitations and know what we can do, we need to know how long particular tasks take to do, typing up a page, transcribing 30 minutes of transcript. You need to be able to work out with each task can you do it in the alotted time given, if not tell the client this, explain why not and ask to change your deadline, if you can meet the deadline make sure you can and give the work back in time, its even better if you can come in with the work ahead of the deadline as that shows commitment to what you are doing on your part.
Keep your client updated as you go along with the work, feedback is always a good sign that you are busy with the clients work and you are providing a quality service.
If you cannot for some reason make the deadline, do not leave it to the last minute to tell the client, tell the client well in advance and renegotiate the deadline if possible, it is not always possible, but with some work you can.
When we have more work then what we can handle we can then get assistance by asking other VAs. But these VAs need to understand we are then there client and they must meet our deadlines, which will be before the actual clients deadline, because the work will need to be proofed and checked before being returned to the client. A VA who is contracting and who cannot meet her deadline must let the VA know this well in advance.
Deadlines are very important in our jobs, we need to remember this, a satisfied client will come back and maybe become a regular client.
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