TAVASA - The Transcribers and Virtual Assistants of South Africa

Blog: www.tavasa.blogspot.com

Emails: gaynor@typewritetranscription.co.za or amftyping@mweb.co.za

Facebook: https://www.facebook.com/TAVASASouthAfrica/

Our group was founded 8th August 2008 by Gaynor Paynter from Typewrite Transcription and Typing Services cc, Cell: +27834424689, Web: www.typewritetranscription.co.za and Alison Fourie from AMF Typing Services cc, Cell: +270828713452, Web: www.amftyping.co.za. Tavasa was formed as there was a need for a support group within South Africa.

• We provide support for people in our industries
• We bring together a group of professionals who can support each other
• We advertise job leads and subcontractor positions on the Tavasa forum, you are welcome to apply
• We share our VA and Transcription knowledge with you

Because we like to have immediate access to queries that arise from our members, and because many people in South Africa still find it easier to access email on a regular basis as opposed to accessing an internet browser regularly, our main means of communication is an yahoo group online, email discussion forum, and you can join our group at http://finance.groups.yahoo.com/group/tavasa/ free membership.

• Our aim is to promote the Transcribers and Virtual Assistants industries within South Africa.
• To guide new Transcribers and Virtual Assistants to set up their businesses within the industry.

 

You will feel by belonging to our forum you have now joined the South Africa family of VAs and Transcribers within South Africa. All questions are welcome and we would love you to participate and meet everyone. No questions are too stupid to ask as there will always be someone wanting to ask that question. Join us. Send us an introduction email telling everyone what you do, if you are married or single, have children, what services you offer, how you feel about working from home, you will get lots of response saying welcome, our team is very friendly. Ebooks for sale:

• Transcription EBook for sale R130.00 is packed with everything you need to know about working from home as a Transcriber in South Africa. https://typewritetranscription.co.za/e-book/ Conveniently purchase over the internet / email. I started out as a transcriber in 2005 and I’ve included everything I’ve learned along the way that I wish someone had told me. It’s an essential resource for transcribers starting out and for those who just want to brush up on their business skills. Contact: gaynor@typewritetranscription.co.zato place your order today.

• VA Handbook for sale R130.00, explaining all about starting up a VA business within SA. This handbooks content includes marketing, networking, prices/rates, business plan details/info. Just send an email to amftyping@mweb.co.za, requesting the guide and I will then forward you an invoice, on receipt of your payment, I will forward your Guide to you via email, it is a PDF document. This Guide is updated on a continual basis.

Please note we are not a recruitment company, It is up to individual Virtual Assistants and Transcribers to find their own work and clients.

I hope the information above is helpful to you.

 

Contact us:

Emails: gaynor@typewritetranscription.co.za or amftyping@mweb.co.za

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The Concept of being a Virtual Assistant/Person running your own Business

A virtual assistant runs their own business from a virtual location/area. When you run your own business you will do the same tasks as management would do in a larger company, the difference is you might be doing these tasks yourself unless you get assistance from other like-minded people. The concept of running a VA businesses is that you are running a business, you are doing the marketing, bookkeeping, networking, the work, debt collection, invoicing etc, you do it all yourself.

You are your own boss.

As you are running a company you are on the same level as other company bosses, CEO’s, managers, directors etc. You are no longer in the situation where you are a PA or Office Manager getting instructions from a Boss, you are not working for someone else that can give you instructions, you have to get the work, you have to draw the clients to you through having presence on social media, online/offline advertising, website, blog, networking, advertising in your area etc.

You organise your company, one of the tasks you organise is, your pricing structure, you as the company owner need to have prices/rates for the services you are offering or the products that you are selling. Part of running your company is setting up your pricing structures. You do not contact a potential client and wait for them to give you a price for the services you are offering, you have a pricing structure ready and you tell the client your price.

To run your company/business you need to have a company structure and follow set procedures to be organised. Specific things need to be done at specific times, like your office administration, invoicing your clients, keeping your work schedules up to date etc. You need to have a structure of how you are going to deal with clients; how you are going to be doing the work, a structure of dealing with subcontractors should you need to use them. You need to know how long it will take you to say transcribe a 1 hour file, how long would it take you to type up a 100 page document, how long will it take you to organise an event etc. These are things you need to know as working for many clients you need to be organised and be able to schedule the work and be able to meet deadlines that are set by your clients.

As a VA you need to be able to do multi-tasking, you could be working for a few clients at the same time, this is where you will use your time management and prioritising skills.

Being a VA is about running a business, being your own boss, scheduling your work times and procedures yourself. You are an Entrepreneur in a worldwide industry that is growing daily.

The life of a Virtual Assistant: Part 1 – coping with urgent work

The life of a Virtual Assistant: Part 1 – coping with urgent work

 

More often than not we do urgent work for clients. To meet the work deadlines we have to work long hours, public holidays and weekends. As VAs we have to be here for our clients and we often need to work our schedules around our clients, if we don’t the client can simply move onto another VA, who will work the hours they want.

As I work from home, I don’t mind working extra hours/time. I am safe in my own environment and don’t have to travel to and from work, my office is a minute away. I can schedule my family around the hours I work. When I put in extra hours I can also take that time off when I am low with work, or take an hour off here and there to suite myself.

Some deadlines can be negotiable, often a client does not know how long a particular task will take to do, it helps the client by you knowing how long tasks take, therefore, you can negotiate your time sometimes.

If you cannot do an urgent task, talk to your client, explain that you must finish what you are doing first and then you will attend to their work next, explain you want be long and give the client a rough estimate of when you can start their work and when you can have it ready by.

If you are organised you should be able to handle urgent work with your normal scheduled work and be able to cope. If you know what work you have for the day and know your deadlines, dealing with urgent work should be easier.

You can also ask for assistant from other VAs that you know who are not as busy.  Subcontracting the work out can be another way of coping with urgent work.

 

NEW: Weekly Post - Questions and Answers

Question subject: Reaching Deadlines

Question: How do I reach deadlines?

 

Answer: You can reach deadlines by knowing how long tasks take and what is involved with doing them. Do practice runs before you open your business, experiment with how long it takes you to do the tasks you are going to offer. Know how long it takes you to transcribe a 1 hour file, how long it takes to type up 20 pages of basic copy typing, know how long it takes you to set up Facebook for a new client. Run examples and note down how long tasks take. 

When you feel a deadline is not reachable, negotiate, you will be doing the work, so only you will know how long it takes to complete. It is up to you as a business owner to tell your client ‘this deadline is unreal’ and to explain what is involved within the job. Many clients have no idea how long a particular job will take. They will give you very unreasonable deadlines. Only you know what you are capable of and what your limits are. This is often a problem with Transcription, the clients do not know how long it actually takes to transcribe and often the deadlines are tight but it is up to you, as you are doing the job to negotiate this with the client, not the client to set this deadline for you. Simply explain what is involved.

I would love to have your comments if you feel you would like to comment, please do, as I would like to put your answers with your contact details onto my blog, it gives you a bit of exposure. amftyping@mweb.co.za or alison@amftyping.co.za

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Question subject: Motivation

 

 
 

Question: What keeps you motivated while running your own business?

 

Answer: What keeps me motivated is knowing that my marketing is working and has kept on working since I started my business. Every time I have an enquiry about my business I can see that my business details are out there and being seen. It is motivating for me to get up every day and come to work as I love my job and I never know what each day will bring, every day in my job is different.

 

I would love to have your comments if you feel you would like to comment, please do, as I would like to put your answers with your contact details onto my blog, it gives you a bit of exposure. amftyping@mweb.co.za or Alison@amftyping.co.za

 

 

How will you manage your business whilst on holiday?

By Dee Matheson

It’s that wonderful time of year again here in South Africa, winter has started, it’s cold in the morning and evening but during the day the weather on the Highveld is fantastic, blue skies and lots of sunshine. What more can you ask for? The kids are getting excited about the July holidays and all your plans are made for that vacation you’ve been saving so hard for. 

Now here’s the dilemma, what to do with your business while on that well deserved holiday? You can’t close the doors, you need the money and you also don’t want to let your clients down.  It’s only human to stress about this when you are supposed to have a relaxing time with your family. Some business owners have very understanding clients and communicate with them regularly and have created a good relationship when it comes to taking leave but what if you’re not that lucky and don’t have the backup support to allow you to take time off? Or do you make the fatal mistake of either not taking a holiday at all and disappointing the family or trying to work whilst away?

Here are some tips to help you enjoy your holiday this year:

·        Take care of the majority of work before you go away. Make sure whatever can be completed prior to departure is done and dusted and let your clients know that all the tasks or jobs taken aboard have been completed. Plan ahead and get help if you need it to get the job done.

·        Communicate with your regular clients or customers and let them know that you’ll be on leave and when you’ll be back. Don’t leave them in the dark because it’s Murphy’s law that when you’re not available, that’s when they want you the most.

·        Have a support system in place and if you don’t know of anyone, get yourself a Virtual Assistant to ‘run’ your business whilst you’re away. Let her have all the necessary emails, contact information and current work that’s not been finalised yet. She can be your go-to person and handle things for you and also liaise with clients on your behalf so that they don’t feel stranded. Currently I’m doing this for an influential client who is overseas and it’s working like a charm. My client still feels in control of her business even though she is not in this country.

·        Be available for any emergencies. Again, this is where your Virtual Assistant comes to the fore and she will be able to assess if there is any need to contact you.  She will very likely be quite capable of handling the situation herself and only contact you if the situation absolutely warrants it.  If you still feel it’s necessary while you’re away, set a time to speak to your Virtual Assistant and run through any important issues and the outcome thereof. She will be your right-hand person and has your business interest at heart. Remember, if your clients are kept satisfied, she will be happy too because she knows she will get paid and is pleasing her client, that is you, at the same time. There is no better reassurance than having a satisfied client and a job well done for both parties. 

·        And the last but not least point, RELAX and enjoy the time that you’re away. You have now done everything in your power to make sure that all your ducks are in a row. You deserve that much needed break!

If you need support and are looking for that perfect back up Virtual Assistant, contact Dee Matheson on dmatheson@worldonline.co.za or look at my website on www.dfm-virtualassistant.co.za

 

Social Media

Years ago when VAs started out working from home they used to advertise office administration, typing and transcription as their services, today there is many more services you can offer clients. One of these services is Social Media. It is important for every business no matter how big or small to be part of social media. Cell Phones, Tablets and IPads are all centred around Social Media, being part of it is part of doing business in the world today.

You have had to set up your own business and have to include Social Media in as part of your networking and marketing so why not offer this service to potential clients, especially to new businesses/entrepreneurs etc. You have learnt enough through doing this for your business to have the experience in it to offer it as a service.
You can offer it on a package basis or on an hourly rate. You can offer social media, or offer it in separate services like Twitter or Facebook etc. You can log into your clients twitter account on a daily basis or every other day and set up tweets ahead of time, interact on behalf of your client with like minded businesses on twitter, the same with Facebook, Linked In etc. You could offer a package for social medial including all 3 the most popular social media platforms which are Facebook, Twitter and Linked In.

Today a lot of company's/businesses networking is done by joining groups within Facebook, Linked In etc. Being part of forums online. You network and interact with people and build up friendships and relationships. Networking is not about selling your project, its about building relationships with likeminded people in the same business as you and maybe business can come from this.

It is a great service to offer clients as its a much in demand service today. People cannot do business today without belonging somehow to social media.

 



WHAT MAKES A GOOD TRANSCRIPTIONIST

There are many reasons why it seems a great idea to set up as a transcriptionist – be it for health, personal or financial reasons – but it is not like driving a car. What you get out of this business is directly concomitant with what you can put it.

The two most important considerations are (a) your ability, and (b) your equipment.
The equipment is reasonably simple: a chair, a desk, a PC, good internet connection and a foot pedal (not essential – some manage extremely well using hotkeys).
And off you go...

The catch here is your ability. Dictaphone typing can be likened to transcription only in so far as one types another’s words. Dictaphone typing in an office situation deals with correspondence, reports, file notes – all of which should be familiar to you. If you work for a mining company, for instance, the subject of the above will be mining. If you find a strange name which you can't make out you can ask for assistance; if a typo slips in, somebody will probably pick it up and correct it.

In the world of transcription you're on your own and this is where the specialised skills of transcription come into play.

Spelling, grammar, punctuation
I believe I owe a client good English at the very least. You must be able to distinguish between principal and principle, there and their; to be able to hear the difference between his, he's and hiss. If you are going to attempt to obtain international clients be aware of the difference between UK and USA punctuation and spelling.

Spellcheck!
This is a tool of vast importance – it is a gift – use it.

Reliability
Take rush jobs only when you have gained confidence. A client may be prepared to grant reasonable time for you to turn into an impeccable transcript, but, if you cannot meet the deadline, the client will move on immediately. Reliability is a key marketing tool in this game.

Typing speed
This should not be an overwhelming factor. Fair enough, you need to have a reasonable typing speed but you don't need to be a whizz. There are plenty of other factors which contribute towards a great transcription.

Taking instruction
Fortunately most clients want intelligent verbatim – no err, mmm, or general babbling. Legal proceedings require keener attention to verbatim speech than interviews, for instance. It is up to you to enquire what the requirements are and stick to them. If a client sends a template don’t substitute yours.

General Knowledge and Google
Ah, don't we just love Google? But even Google can't read your mind. You will work in many different fields with a vast variety of subjects and you can't just turn in a helpless well-I-can't-know-everything transcript marred by question marks and the famous inaudible. Say, there is mention of a mine in Finland – your Finnish may be fluent but mine certainly isn't – there are ways of tracking down that name. It takes time and skill but you can usually get there.

There are of course many aspects to be considered – marketing strategy, web design, advertising, your accounting system, tricks of the trade – the list is long - but it is my belief that without the above qualities you are not going to be successful in the transcription field.

Michele Johanson
Good Hope Transcription Services
michelejohanson@yahoo.com
http://goodhopetranscription.weebly.com
Fax: 086 6021 791
Skype: Michelej6
Ph: 084 6944 307

Tips for Newbie Transcriptionists

PRODUCING HIGH QUALITY TRANSCRIPTS

I suggest that you join a forum aimed at VAs and transcriptionists. For South Africans I would recommend TAVASA. Working from home can be a lonely experience and trying to sort out technical problems can be very daunting. By joining a forum you will be in contact with people who understand exactly what is required and can assist with questions.

Best of all, this is where the more established people post their requests for assistance with overflow work. Having secured a shot at subcontracting this overflow work bear the following in mind:

• Obtain a template from the contractor and STICK to it – every comma, every underlining, every space. Do not get creative and do not try to improve on the template.

• Often the contractor will send a sheet through with his or her typing preferences and requirements. Read it carefully before you start typing and again before you proof your work and ensure you abide by the instructions.

• Communicate – if you are having problems with the recording it may be a bad recording. On the other hand, if you are the only typist experiencing problems then it is probably an incorrect setting or your equipment may be faulty. The only way to find out is by asking the contractor about the recording quality. Do not go merrily ahead and turn in a transcript littered with [unclear], [inaudible], etcetera.

• Make notes as you go, especially for names and words that you are not sure of. Should these become clear as the transcript progresses, it makes it easy and quick to do a global replacement.

• Proof your work thoroughly. Put those earphones on and go through the whole transcript – this is time-consuming and quite often expensive – it takes a long time to type your very first transcription and it can be quite discouraging in terms of your hourly rate, but you would be amazed at what you pick up on the second run-through. Words previously indecipherable will be clear once you are familiar with the context of the transcript.

• Spell and grammar check – spell checking is an absolute requirement but adding the grammar check function is very useful in picking up mistakes other than typos. Bear in mind that transcription is usually rendered verbatim and the most common grammar mistakes are made in speech. Do not be tempted to tidy up the speaker’s grammar unless specifically requested to do so.

• Google is your friend. If, for instance, you pick up a name and a designation but not the company name, chances are you will find it on Google. Many terms are industry-related or, in the case of medical transcription, the names of patent drugs, etcetera, are unfamiliar to most people. It is not enough to spell a word phonetically, add a question mark and move on. In the long run your efforts will be rewarded.

• Ask questions. We were all new at this once and I believe we would rather answer a dozen seemingly insignificant questions rather than receive a badly-typed transcript.

The above steps are very, very important. It is as well to remember that not only do contractors offer the jobs that will get you started as a transcriptionist but that they often recommend – or not – typists to other contractors. Shoddy work will put a halt to your career before you start. Commit to producing high quality transcription from day one.



Michele Johanson is based in Cape Town and owns Good Hope Transcription and Typing Services http://goodhopetranscription.weebly.com which offers general and legal transcription, typing, article and content writing and editing/proofreading functions. Recently we have added recording of small meetings to our profile.

What is it like being a Virtual Assistant

I have been doing my job as a Virtual Assistant now for 10 years. No two days are the same. I think my job is harder now than what it was as a secretary. It is not easy running your own business, there are many things involved that have to be fitted into your schedule. Not only do you sit and do the clients work but you do the many tasks that have to be done with running a small business. There is the marketing, networking, advertising, debt collecting, liase with clients and virtual assistants, keep up to date with what is going on with virtual assistants on the many forums I belong to, keep up to date with VA newsletters that I subscribe to. I try to do online marketing a few times a week, just adding my details somewhere new, often looking for places where there is no VA's advertised or where there is just a few advertised. Keeping up with social media, that is very time taking, but its something that has to be done as its part of keeping your business fresh out there in the corporate world. Updating my website and blog, adding new content or changing a word here and there. Every opportunity I get to network with other people and tell them about my job as a virtual assistant is worthwhile, as you never know when that person may pass on my details to someone further who may need my services. My phone, skype and email are busy non stop, I get enquiries from Virtual Assistants and potential clients all the time, I always try to assist when I can. Monthly administration has to be done, no matter how busy I am, schedules need to be kept of work coming in and going out, schedules need to be kept of monthly expenditures in and out etc, invoices need to be done monthly and also for adhoc jobs as they are completed.
Being a Virtual Assistants is my career choice its hard, difficult but its a job I love doing.

Dictaphone - Transcription - Typing

Dictaphone - Transcription - Typing 'the difference'!

There is a difference between Dictaphone, Transcription, and Typing.
Dictaphone and Transcription are similar so we charge at an audio hourly rate or hourly rate and these are not referred to as typing in any way, they are both a skill in themselves and not everyone can do them. With both you listen then type up what you hear (Transcribe). This involves excellent listening skills, good grammar, english knowledge, knowledge of punctuation, and concentration etc.
Dictaphone is normally one person, could be a doctor or an attorney recording into a digital machine, recording device and then you as a Transcriptionist listen to that tape and transcribe it. This is normally quicker to do than doing a transcription of many people involved.
Transcription can be more involved, it can be a recording of a meeting with a few people present, a conference session, court hearings etc. It is usually when more than one person is speaking and the event is being recorded. Court recording are difficult to do as they can involve a lot of speakers and different language challenges and maybe a translator being involved. A focus group is difficult to transcribe as often there is a lot of people involved and cross talking all at once.
These two skills are not the same as copy typing, they are more involved and can take many hours to transcribe into a document therefore there is normally an hourly or audio hourly rate involved not a per page rate. It will normally take between 4 to 6 hours to transcribe a one hour file. Transcription of a Focus Group meeting can take a lot longer.
A lot of people have no idea that transcription and typing are not the same thing, a client can ring you and ask you to do typing and its not really typing it is transcription, make sure you verify this before quoting on the work, ask the client for an example, they can send you an example of a transcription sound file or a page taken from what they require copy typing. Ask for details/information on these tasks before quoting, the more detail you have the easier it is to quote. Do not quote blindly.
With transcription you need to listen to the file before quoting. There could be multiple speakers, cross talking, background noise, dual languages, if you listen first it can give you a good idea of how long you think you will take doing the transcript.
Typing is what it is and is not either of the above and it’s charged at a per page rate or a per word rate (sometimes students like it per word, but not often). Typing is normally when you type from written notes, PDF documents, author's books, reports, tenders, copy typing, company correspondence etc.
With typing you need to ask the client for an example, a client can say well its just copy typing, that maybe but copy typing can include graphs, flow diagrams, graphics, scanning of graphics, all these take more time to create and this must be taken into consideration when there is deadlines and you need to meet that deadline. If you scan that is time taking, if you need to do a graph or flow diagram they need to be created from scratch which is also time taking, this is not simple copy typing. A graphic can be scanned or involve being retreaved from the internet therefore you may have to find it, which can involve internet research, this time has to be featured in as part of your quote. To do a flow diagram it can take quite a few hours, remember this if you charge on a per page rate. Flow diagrams are not quick and easy, you have to build it from scratch, the layout has to be right, they can be very involved. Graphs and charts can mean that they need to be done in Excel then copied across to word into your document, this is also a process of creating and copying, time taking.
So you see copy typing is often not just copy typing.
These are just points to remember if you get asked to quote on Dictatation, Trancription and Typing.

Company Procedures

What I find works for my company is having company procedures in place for the way I work. I fully believe that every company needs procedures.
I have a set way I do my invoicing, I have procedures that I use when I chat to new clients and potential clients, I have procedures in the way I work every day. I feel I have to be organised as if not then the wheels will drop off and I dont know what I am doing. So I run my business with good procedures in place.
Part 1
As I have had many of my clients a long time, they just send me an email, sms, skype or call and let me know they are sending work, or sometimes they just send. When I receive the work I then check out what it is, work out how long it will take me, what is involved and I then document all this on a spreadsheet. I then get back to the client and let them know how long the job will take and let them know whether I will or will  not make the deadline. Sometimes jobs are too big and that deadline cannot be reached therefore I will go back to the client and let them know I can't meet their deadline, but this is the deadline that is reachable, is this ok and they always come back and say that is fine, or ask me to get as close to it as I can. It's always worth it to negotiate with your client and let them know that a deadline is unreachable. I always check what work I have at that moment and how I can work everything in so that all the work gets done, this is part of keeping records so I  always know what I am doing and when. Sometimes it can get too hectic to do this, but I will do it when I get a gap.
I cannot work without my procedures in place as I just have too much work. I will follow this post and let you know my procedures and share with you some of the forms I use as I go.

Reaching deadlines knowing how long a task takes

You must know if you can reach deadlines or not. You need to know how long each task you do will take, for example: how long will a 1 hour file of transcription take to transcribe, how long will it take you to type up 100/200/500 pages. When a client contacts you, you have to be able to let them know if you can or cannot reach the deadline they set.

You must give yourself time to proof your work, time to check the layout and formatting, make sure the grammar is good, the punctuation done, sentence construction etc. Also you need to make sure you give yourself time to take breaks/lunch and for interruptions. You need to know with interruptions, can you still reach the deadline.

When you feel a deadline is not reachable, negotiate, you will be doing the work, you know how long it will take, give yourself plenty of time to do the work and be negotiable on a deadline that you can reach. It is up to you as a business owner to tell you client ‘this deadline is unreal’ explain what is involved within the job, a lot of clients have no idea how long a particular job will take. They will give you very unreasonable deadlines. Only you know what you are capable of and you know your limits. This is often a problem in Transcription, the clients do not know how long it actually takes to transcribe and often the deadlines are tight but its up to you, as you are doing the job to negotiate this with the client, not the client to set this deadline for you, simply explain what is involved,

Do not take on jobs you have no idea how to do, a client will quickly find out you cannot do this job and they will not have confidence and trust in you again. Only take on the work that you have experience in doing, especially so when you are just starting out. If you take on a job that is new to you, let the client know it’s new to you, but that you are very willing to learn and try. New jobs will take you longer to do, remember this with deadlines.

The difference between Transcription and Typing

Believe it or not there is a difference between Dictaphone, Transcription and Typing, a lot of VAs and Transcriptionists don’t seem to know this.

Dictaphone and Transcription are similar so we charge at an hourly rate or an audio hourly rate and these are not referred to as typing in any way, if the client refers to them as typing tell that client it is either of the two but not typing and then explain what is involved with doing it, they are both a skill in themselves and not everyone can do them.

Dictaphone is normally one person, could be a doctor or an attorney recording into a digital machine, recording device and then you as a Transcriptionist listen to that tape and transcribe it.

Transcription can be more involved, it can be a recording of a meeting with a few people present, a conference session, court hearings etc. It is usually when more than one person is speaking and the event is being recorded.

These two skills should not be the same as copy typing, they are more involved and can take a few hours to transcribe into a document therefore there is normally an hourly or audio hourly rate involved not a per page rate. Transcribing can take anything from 1 hour to up to 6 hours depending on various factors, like language, amount of speakers, quality of tape etc.

Typing is what it is and is not either of the above and its charged at a per page rate or a per word rate (sometimes students like it per word, but not often). Typing is normally when you type from written notes, pdf documents, author's books, reports, tenders, copy typing etc.

If you let clients charge you at a per page rate for Dictaphone or Transcription then you are losing out big time in time and money as these tasks take much longer to complete and are skill on their own.

It is up to us to price accordingly for these tasks and to educate VAs, Transcriptionists and clients on the differences.

Your comments are welcome.

Balancing your family and your home office

Organising your time is very important when working from home, especially if you have a family. You need to still spend time with your family but you also need to be committed to completing your work.

You must learn how to balance your time between your office and your family. Your office must be your working domain, away from the children, they must learn and know that this is your place of work. They must be taught not disturb your desk and equipment in any way. Maybe setting up there own little office space within your office, maybe with a little table, chair, paper and crayons could help.

A good idea is to have set times where you work in your office and times when you spend with the children, teaching the children these times and try to keep to these boundaries that you set. If possible having someone on hand to help with the children while you are working would be very helpful, maybe a maid or a Grandparent. Or an idea could be to send your children to crèche during your working hours and then have them home early afternoon and spend the rest of the day with them, if you have urgent work that needs completion, then you can start again once the children are in bed, don’t forget though that you also need to spend quality time with your husband. Another useful idea is to let hubby spend time with the children on a Saturday morning while you complete any outstanding work tasks, therefore your husband will get to spend valuable quality time with the children which he cannot do during the week because of work commitments.

Your office needs to be organized and if you practice time management skills, you will feel less stressed and more in control of your working environment. Start your day by checking first your diary to see what you have scheduled for that day, then download and check your e-mails and any mail you have for the day, then schedule all your tasks for that day on a ‘To do List’, carrying on the tasks from the previous day, add new tasks as and when you receive them onto the end of the list, use your prioritization skills to prioritize as you go. If your day is structured, your working life will be organized and less stressful. Try to keep your office stress within your office. If you are stressed this will affect the way your children behave, so remember stress stays in the office.

Try to keep everything on your desk in its own place, that way if the children have came into your office and moved anything around on your desk you will know immediately, as children do this regularly if they have access to your office. A good idea would be to lock your pc functions, screen and keys, this will stop them from upsetting anything on your computer.

Potential Clients

Often clients will take time to make up their minds about whether to use a VA or not. Some clients can take a few months after the first initial contact, be prepared for this. Don't rush the client because you want work, let the client make up their own minds when they are ready to approach you.
The same applies for quotations, a client can ask for quotations but then take ages to get back to you ,on accepting their quotes. They need to know if the budget can pay your costs, they have to get approval from upper management on whether they can use a VA for the task they require. Quotation replies can also take time, be aware of this.
By all means keep in touch with the potential client but dont push them for work.
Let the client know how you can assist them, what value you think you can bring to their businesses.
Selling the concept of what a VA is about is very worthwhile.
Ask the client what their business is about, what their aims are, for their companies, as this will also help you to work out how you can assist them.

VA Industry Survey

http://www.vanetworking.com/survey/


The Virtual Assistant Industry Survey 2010


Please participate in our 2010 Virtual Assistant Survey to help provide the media with valuable up to date stats on our industry.
VAnetworking.com is constantly being bombarded with requests from local and national media organizations asking many different questions about Virtual Assistants.
The media is always wanting answers to the six questions they use as a basis for most of their stories (Who, What, When, Where, Why & How). To aid them in getting to know about Virtual Assistants better, I’ve put together this survey.
Here is our opportunity to tell the press all about us  Virtual Assistants.
The survey will take about 20 minutes of your time to complete but at the end of it, you'll receive some downloadable gifts from our network to say thanks for giving to us.
http://www.vanetworking.com/survey/

VA Business Plan

I know its very daunting start out as a virtual assistant, in fact down right scary. There is so much to be done and that horrible business plan, do I really have to write one, I dont know how, or want to know how. But its got to be done. Its the backbone of your business, without a business plan many VA and small business companies will not last long. All business even that of a VA , must have structure and procedures. How else can you work. Your business plan is like a skeleton and the pieces must fit together to work and everything is connected to your backbone, your business plan. It should take about a week to pull it together, use a template from the internet as then the categories are there and its a case of just adding your information and customising the template into your working business plan.
There are specific categories to fill in, do not rush this, think of your information, think how you want to run your business, think of the procedures that you will do for every task and document them.  If you need a bit of help with this, don't struggle, give me a shout and I will asisst.
A VA business with no structure or a clear plan is doomed. Your business plan will be a working document and will change lots especially over your first year as you settle into running your VA business.

Newbie VAs

As you start as a virtual assistant you need to think what are you going to offer clients. What are you skilled at doing, what do you like to do. The services you offer are very important. To get the type of work you would like, do target marketing it is often the way to go. If you are skilled in transcription then think what types of clients would produce transcription and dictation and market to those clients. The list is endless here.
I love to do typing and can type forever, so I look and market to the types of clients that I would get typing from.
Not every client will send you great work, some work can be boring and dull but that work still must be done if you take the work on. The client is dependent on you to complete their work. I dont mind what type of typing I get in, as long as it can be typed I will do the work, I love typing and its my niche service so I dont care if the work is boring after all it is a job and I will be paid for doing it so that to me is worthwhile and the client will be pleased with a job well done.
Everyone wants to do typing or transcription working from home well to do this you need to get out there and find this type of work, it will not fall into your lap.
As a virtual assistant you will need to have confidence in yourself to do the work and to deal and work with clients, you will need to be pro-active, assertive, get yourself out there, you cannot just sit back, you will never find clients that way, and they want find you.

To be a virtual assistant

As a newbie virtual assistant you need to be like a sponge and soak up as much information as you can that is out there.
After you have gone through the various steps to start up and are ready to get out there that is when your marketing, advertising and networking begins, this is an on going thing. A few weeks of marketing will not assist you, it is an ongoing process and that is one of the problems for VAs today. They do a bit of marketing and sit and wait, nothing will happen, but you will wait, you have to continually thoughout your virtual assistant business do marketing, it is non stop. You have to look for places to advertise in, look for places that there is no other VAs advertised that you could maybe be the first one there and I can tell you there is places out there as I am in many places and the only VA there, especially so in South Africa. Get your company onto VA directories around the world, there are many VA associations. Many offer free advertising in their directories, take advantage of this and advertise there. You need to be listed everywhere and anywhere. Use your internet skills to find directories, classified sections, site submissions etc.
I marketing a few times a week, and I do not need to, but I do it to show I am out there still in business.
Join VA forums worldwide, you will be amazed at what you can learn, attend seminars, webinars etc, established VA run these and give you loads of valuable information and a lot of the time these are offered for free.
Find a good established VA to mentor and assist you, just be careful and check that, that VA is qualified to assist first, check her service in the industry, her website/blog, company profile, ask questions to test her knowledge.
Save all information that you find as it will be very useful to you as you grow into being a virtual assistant.

AMF Typing Ebook for Sale

Available Now: EBook 'How to start up a VA Business". It is full of information on starting your own business, full of tips and advice. A must for newbie VAs! On sale for R110.00. Please email amftyping@mweb.co.za with Ebook as the subject.

A few of the sections available within the ebook:

Steps to draw up your Business Plans

Client Relationships and Pricing

Rough guide on how to price
Services
List of Services/Prices offered by AMF Typing Services cc
Overseas Clients/Pricing
Transcription/Dictaphone Typing/Transcribing
Marketing/Networking/Advertising help/tips


The ebook is packed full of all the information you will required to start up a virtual assistant business in South Africa.